Refund policy

Return & Refund Policy

Thank you for shopping with us!

We want you to be fully satisfied with your purchase. If you are not happy with your order, we are here to help with a fair and transparent return and refund process.

Return Eligibility

You may request a return or refund if:

  • You received a damaged or defective product

  • You received the wrong item

  • The product is significantly different from its description

To be eligible for a return:

  • The request must be made within 7 days of receiving the product

  • The item must be unused and in its original condition (if applicable)

Return Costs & Fees

  • Return Shipping: Paid by the customer

  • Restocking Fee: None

Return Address

8375 Sultana Ave Unit 2
Fontana, CA 92335
United States

Refund Process

Once your return request is approved:

  • We will review and verify the issue with the supplier

  • If approved, your refund will be processed within 5–10 business days

  • Refunds will be issued to your original payment method

Non-Returnable Items

The following items are not eligible for return:

  • Products damaged due to misuse

  • Items marked as final sale or clearance

  • Custom or special-order products

Return Shipping Policy

  • Customers are generally responsible for return shipping costs

  • If the issue is due to our error (wrong or defective item), we will:

    • Cover return shipping OR

    • Offer a replacement

International Orders

As we work with global suppliers, return shipping times may vary depending on your location. We aim to handle all issues fairly and efficiently.

Refund Approval Conditions

Refunds are only approved after:

  • Verification of the product issue

  • Confirmation with the supplier

  • Proof is provided (photos or videos may be required)

Contact Us

If you have any questions about returns or refunds, please contact us:

Email: jordanhuinlawrence2000@gmail.com
Phone: +1 (762) 499-7948
Address: 8375 Sultana Ave Unit 2, Fontana CA 92335, USA

We value honesty, transparency, and customer satisfaction. Thank you for trusting our store!